Technical difficulties

Zi's school issued desk top tower took a tumble, the printer cable got yanked out, and wouldn't fit back in to the port,  and the sound had been malfunctioning.  I was completely expecting tech support to be a major hassle, but I was wrong.  The man on the phone (Cory) was completely delightful, wasn't even condescending in any way because we knocked it over :)  He scheduled a UPS pick-up, we packed it back up in the packaging it came in, and today we received notification that her new desk top is on the way, all over a holiday weekend and at no expense to us.  Seriously, I've had more problems scheduling a dentist appointment.